Data Recovery in Palo Alto, CA

A few weeks ago, my nephew accidentally dropped my external hard drive, and I was heartbroken. It had years of family memories, including photos of special moments with him that I hadn’t backed up anywhere else. I thought everything was lost forever. Thankfully, I found PITS Data Recovery. From the moment I contacted them, they were professional, kind, and reassuring. They handled everything quickly and kept me updated throughout the process. Within days, they recovered all my files, including every single photo I was worried about. I’m beyond grateful for their help. They didn’t just recover data—they brought back irreplaceable memories. Highly recommend their services to anyone dealing with a similar situation. Eric was awesome to work with.

After many data recovery attempts, I reached out to PITS for professional help. As stated in other reviews as well, they were quick to accommodate me. I’m not sure why it took me so long to contact them, maybe because I knew they were my last chance, and if they had diagnosed my data as unrecoverable then it would have been a total disaster for my career. But PITS didn’t disappoint and successfully recovered all my data. Thank you PITS!

My partner and I share one USB flash drive to store all of our data, whether it’s work-related or family pictures and videos. We basically use it daily and pass it back and forth whenever one of us needs it. On my birthday, we got a new puppy who loves to chew on everything he finds. I think you can guess what happened next. The second I wasn’t paying attention, he got his teeth on the flash drive and absolutely destroyed it. It was bent, cracked, and completely unrecognizable. I panicked because it was my fault for leaving it unattended, so I had to find a way to fix the mess. I found PITS nearby, explained my situation to them, and dropped off the device. I was so anxious—this tiny flash drive held years of memories and important work files. I was honestly preparing myself for the worst, thinking there was no way they could recover anything from such a badly damaged device. But to my surprise, the team at PITS was incredibly reassuring and professional. They examined the flash drive and explained the recovery process, which helped calm my nerves a bit. A few days later, I got the call—they recovered our data! Every single photo, video, and file was there as if nothing had ever happened. That was definitely our most expensive “puppy-related” expense, but in the end, It was absolutely worth the cost!)

I talked to John over the phone about my data recovery options, and he answered all of my questions that were bugging me. I told him that due to my condition, I couldn’t leave the house to bring my device to them, so he immediately arranged a pick-up for my device and made sure everything went smoothly. Given the fact that I wasn’t always available, they were patient with me and never pressured me during the process. I wish everyone were as pleasant as PITS was, because that’s how you should treat your customers. When it comes to recovering my data, I am very positive that nothing was left unrecovered. They shipped everything back to me, and couldn’t be more satisfied with the outcome.

Very satisfied with PITS Global Data Recovery. They recovered all data from broken external hard drive (my pictures, music, personal files ). Although i was not expecting to be so pricey – it was worth every penny. Also Emma, who showed me the recovered data, was very attentive, helpful and nice. Highly recommend this place.

My team and I have been working on a film production for a year, totaling more than 800 hours of non-stop filming and editing. Unfortunately, we lost everything when our Synology DS920+ (4-Bay NAS with 4x4TB Drives) drives failed. We no longer had access to the data, and all we were left with were some random, unedited clips that were of no use. We didn’t have the budget to refilm everything, so the only way out of this situation was to recover the data and hope it would work out. We were recommended to go with PTS Global based on their reputation, so we decided to trust them. The inspection was done quickly, and they informed us that there were high chances for successful data recovery, so we proceeded with the recovery. We opted for emergency recovery and received the data within 48 hours. They were incredibly operative and did everything possible to get us the data as soon as possible, for which we are truly grateful. Worth every penny!