At PITS, we believe you deserve to know exactly how we recover your files—every step of the way. Whether your device has physical damage, corrupted files, or ransomware encryption, our proven process ensures your data is handled with cutting-edge technology and strict confidentiality.
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We begin with a free consultation to assess your data loss scenario. Our specialists will gather key information about the device, the cause of failure, and the most critical files. We’ll clearly explain the evaluation process, including timelines, deliverables, and next steps—so you know exactly what to expect before committing.
When you’re ready, we’ll provide a prepaid, insured shipping label for secure delivery to our recovery lab. Upon arrival, our engineers perform a comprehensive diagnostic to identify whether the failure is physical (e.g., hardware malfunction) or logical (e.g., file corruption or accidental deletion). If needed, physical evaluations are conducted in a certified cleanroom to protect device integrity. From there, we design a case-specific recovery plan based on your device’s condition.
After the evaluation, we provide a fixed-price quote outlining the issue, recovery procedures, and available turnaround options. Pricing is determined by the complexity of the recovery and the required urgency. If you choose to proceed, we initiate recovery immediately. If not, we return your device at no additional cost—no obligations, no hidden fees.
Upon successful recovery, your data is transferred to a new, encrypted external drive. We then ship the device via a tracked and insured courier service. To protect your privacy, all recovered data is permanently wiped from our systems once delivery is confirmed.
Once we have successfully recovered your data, we will arrange a secure remote session for you.
Review your restored files to ensure completeness.
Check your data from the comfort of your own home or office.
End-to-end encryption protects your information.
4.9
100,000+ drives recovered
Professional Recovery
Our experienced team is committed to helping you recover your critical data. No matter the situation, we work diligently to ensure the best possible outcome. Take action now and let us restore what’s important to you.
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